Refund & Returns Policy

At Xander's, your satisfaction means everything. All of our products are produced and shipped through our trusted print partner, Prodigi, who handle fulfilment and quality assurance on Xander's behalf.

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Because of this, our refund and returns policy follows Prodigi's guidelines:

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- Damaged, Faulty or Incorrect Items

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If your order arrives damaged, defective or not as described, please contact Xander's within 14 days of delivery with photos of the issue. I will work with Prodigi to arrange a replacement or full refund.

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- Change of Mind / Personalisation

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As all items are made to order, I am unable to offer refunds or exchanges if you change your mind or make a mistake in your order (e.g., wrong size, wrong decision chosen).

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- Timeframes

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Refunds and replacements are processed once Prodigi has approved the request. Processing times may vary, but I'll keep you updated every step of the way.

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- How to Request a Refund / Replacement

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Please fill in the form found on the Contact page, with your order number. I aim to get in touch within 1-2 working days, with instructions on how to share photos with me, so I can resolve your issue as quickly as possible